At vanac0, customer satisfaction with our bracelet collection is important to us. If you are not entirely satisfied with your purchase, we are here to assist with returns and refunds under the clear guidelines outlined below.
1. Eligibility Window
You have 30 calendar days from the date of physical order delivery to initiate a return request.
2. Return Conditions
To qualify for a return:
- The bracelet must be unworn, unwashed, unused, and in the exact condition in which you received it.
- Items must remain in their original packaging, including any protective bags, boxes, tags, or authenticity cards.
- Proof of purchase (such as your vanac0 order number or email confirmation) is required.
3. Mandatory Authorization & Return Location
Prior to sending any merchandise back, you MUST contact our customer service team at service@vanac0.com. Unsolicited returns or items sent back without prior authorization will not be accepted or processed. Upon approving your request, our team will provide you with specific instructions and the precise address of our designated return facility. Do not return items to the origin address printed on the shipping label.
4. Return Shipping Costs
- Customer Responsibility: Customers are responsible for paying all return shipping costs, unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items sent).
- Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. vanac0 cannot guarantee or accept responsibility for lost or missing returned parcels.
5. Refunds
Once your return is received at our designated location and inspected by our warehouse team, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5 to 10 business days. Original shipping fees are non-refundable.
LAST UPDATED: October 12, 2026
EFFECTIVE DATE: October 12, 2026